Frequently Asked Questions

Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.

Normally it would be best if you aimed to arrive 1-2 hours before your flight unless you are on a domestic flight. But always check this with your airline.

Parking and tolls are not included; they will be added to your final invoice but are kept to a minimum.

Yes, we monitor all flights so we will do our best to arrive on time.

Just email (info@icpchauffeur.com) or call/text 012345678 and keep in touch until we have the new details.

Please call or email us, and we will update your booking with the new details.

Yes. The prices are fixed for pre-booked transfers; however, additional charges will be incurred for any additional pick-ups, drop-offs, or diversions.

The chauffeur will constantly track your flight. No extra charges will apply if your flight is delayed by 1 Hour. However, if your flight is delayed by more than 1 Hour, there would be a waiting  time fee. In case of flight cancellations, charges will be incurred.

Upon arrival at the pick-up location, our chauffeur will contact you.

Our chauffeur will wait for you in the arrival hall with a name board.

Please feel free to call us or send an email 24/7; we will help you to arrange a plan and work out a schedule for your trip.

Our company will provide you with any necessary number of vehicles with drivers.

We maintain a strict non-smoking policy in all our vehicles; however, we will happily stop for smoke breaks if needed.